Frequently Asked Questions
1. How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery usually takes 5–10 business days depending on your location.
2. Do you ship internationally?
Yes! We proudly ship to customers worldwide.
3. Can I track my order?
Absolutely. Once your order has been shipped, you'll receive a tracking number via email.
4. What payment methods do you accept?
We accept all major credit and debit cards, PayPal, Apple Pay, and other secure payment methods available at checkout.
5. What if my item arrives damaged?
If your order arrives damaged or defective, please contact us within 30 days of delivery and we'll make it right.
6. Can I return my order?
Yes. We offer a 30-day return policy on eligible items. Please see our Refund Policy for full details.
7. How can I contact you?
You can reach our support team through our Contact page or by emailing us at support@lumiora.store.
8. Can I change or cancel my order?
If your order hasn't entered production yet, we'll do our best to modify or cancel it. Please contact us as soon as possible.